Refund Policy

This policy explains when Lyte Technologies (LyteTech Connect) gives refunds or data credit, and how to ask for one.

Last updated: 28 October 2026

When you are entitled to a refund or credit

You paid, but were not connected. If your Mobile Money payment was approved but no data or pass was added, we will either add the bundle or refund the full amount, whichever you prefer.
You were charged twice. If the same purchase was taken from your wallet more than once, we refund the extra payment in full.
Your balance went down by more than you used. If you believe data was taken from your balance wrongly, we check our usage records for your devices and credit back anything charged in error.
A long outage on our side. If the service is down for an extended period because of a fault on our side, we will add extra time or data to the bundles that were running.

When refunds are not given

For data or time already used.
For data left unused when a bundle expires.
For slow speeds caused by how busy the connection is, or for problems with your own device.
Where access was suspended for breaking our Terms of Service.

How to ask

the phone number you paid with;
the date and time of the payment, and the amount;
the payment reference or Mobile Money transaction ID, if you have it;
what went wrong.

We reply within 48 hours. Approved refunds are sent by Mobile Money to the number that made the payment within 7 working days. Data credit is added to your balance straight away.